Refund policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The right to cancel does not exist for the following contracts: 

  • Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised. 
  • Contracts for the supply of goods which are liable to deteriorate or expire rapidly. 
  • Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. 
  • Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items. 
  • Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery. 
  • Contracts for the supply of alcoholic beverages, the price of which has been agreed at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader. 
  • Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery. 
  • Contracts for the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications. 
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@urban-crew.co.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@urban-crew.co and send your item to: Urban Crew, Coenensparkstraat 2 , 7202 AN Zutphen, Netherlands.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Urban Crew, Coenensparkstraat 2 , 7202 AN Zutphen, Netherlands

In case you will bear the cost of returning the goods: 

We will bear the cost of returning the goods. 

In case goods are sold which can be normally returned by post and the consumer has to bear the cost of returning the goods, please add the following: You will have to bear the direct cost of returning the goods. 

In case goods are sold which by their nature cannot be returned by post, please choose one of the following alternatives: You will have to bear the direct cost of returning the goods [insert the amount]. 

In case goods are sold which can be normally returned by post as well as goods which can-not be normally returned by post: You will have to bear the direct cost of returning the goods. In case of goods, which by their nature cannot normally be returned by post, the cost is estimated at a maximum of [insert amount].

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.