Yes, you can check your order status from your Urban Crew account. If you don’t have an account yet, you can create one here or click the login button at the top of the page and then choose to sign up.
It is not possible to add items to an existing order that you have already placed. After you placed your order, the order will be processed in our warehouse almost immediately. Once you've received your order, you can return the entire order or products you do not want to keep within 14 days.
You can enter your discount code during Step 1 of placing an order, when reviewing your shopping cart. Enter the code in the field “Discount Code” and press the "arrow" button. Your discount will automatically be deducted from the total payment.
After finalizing your payment, you will receive a confirmation e-mail stating your order number and a summary of your order details. Urban Crew uses the service of Omnisend to ensure high deliverability of our transactions e-mails. In case you didn't receive this e-mail within 2 hours, please contact us to ensure order validity.
You will be informed about the expected or guaranteed delivery date during checkout. We'll do everything we can to have your order delivered to you as fast as possible, this usually takes 1-3 business days. Please note that during sales periods delivery can take longer than usual and that shipments are only processed on European business days.
While requesting your return, you can select to receive a different size of the same product. If you would like to receive a different product, choose for a refund and simply place a new order via urban-crew.co.
Your refund will either be issued to the original payment method used when placing the order. Shipping costs are refunded, when your items are faulty or if you return your complete order.
Please note that it can take up to 10 business days for the refund money to enter your bank account.
After selecting your preferred payment method, you will be redirected to the chosen payment gateway. Once your payment has been completed, you will return to urban-crew.co and you will receive your payment confirmation by e-mail. In case the payment is cancelled or fails, you will be returned to urban-crew.co and you will see a notification containing the error. From that page you can choose a different payment method.