FAQ

ORDER

Can I check my order status?

Do I need to create an account before placing an order?

How do I know if an item is in stock?

Will the inventory be restocked?

Can I add items to an order that I placed?

Can I reset my password?

Where do I enter the Urban Crew discount code?

If I put an item into my shopping cart, will this mean that I have reserved it?

I placed an order successfully, but I didn’t receive a confirmation e-mail yet. What should I do?

DELIVERY

How long will it take for my order to arrive?

Is my package insured?

Can I organise for my order to be delivered to a different address?

RETURNS

Will I receive a full refund when returning an order?

If I return part of my order and the order total falls below €100, do I have to pay shipping costs?

PAYMENT

What are the payment options?